Remote Play Support



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Install [PS Remote Play] on your Windows PC, and then connect to your PS4 console.

Get ready

You’ll need the following to use Remote Play:

  • Windows PC

    OSWindows 10 (32-bit or 64-bit)
    Processor7th Generation Intel® Core™ processors or later
    Storage space100 MB or more
    RAM2 GB or more
    Display resolution1024 × 768 or higher
    Sound cardRequired
    USB portRequired
  • PS4 console
    Always update your PS4 console to the latest version of the system software.
  • An account for PlayStation™Network
    Use the same account that you use for your PS4 console. If you don’t have an account, you’ll need to create one first.
  • High-speed internet connection
    As a standard, we recommend a high-speed connection with upload and download speeds of at least 5 Mbps. For best performance, we recommend a high-speed connection with upload and download speeds of at least 15 Mbps.
  • DUALSHOCK®4 wireless controller
  • USB cable
    Connect your Windows PC and your controller with a USB cable. You can also use a DUALSHOCK®4 USB wireless adaptor.
  • You can also use your wireless controller for your PS5 console. Connect the controller to your Windows PC using a USB cable.
  • To use voice chat, you’ll need a microphone, such as the built-in microphone on your Windows PC.

Install the app

You’ll only need to do these steps the first time you use the app. You can use the same app to connect to your PS4 console and PS5 console.

1.

Download [PS Remote Play] and save it to your desktop or other location.
Read the “SIE application end user license agreement” as well as “Privacy policy”. When you select the checkbox, the download button will become available.

Download
2.
Run the installation file, and then follow the on-screen instructions to install the app.
During the installation, you might see a request to download additional software that’s needed to use [PS Remote Play]. To download this software, follow the on-screen instructions.

Set up your PS4 console

Set up your PS4 console in the following ways. You’ll only need to do this the first time you use Remote Play:

  • From the function screen, go to [Settings] > [Remote Play Connection Settings], and then turn on [Enable Remote Play].
  • From the function screen, go to [Settings] > [Account Management] > [Activate as Your Primary PS4], and then select [Activate]. You can enable this setting on only one PS4 console for each account. Find out more about activating your PS4 console as your primary console in the PS4 User’s Guide.
  • To start Remote Play while your PS4 console is in rest mode, select [Settings] > [Power Save Settings] > [Set Features Available in Rest Mode]. Then select the checkboxes for [Stay Connected to the Internet] and [Enable Turning on PS4 from Network].

Start Remote Play

You’ll take the following steps each time you connect to your PS4 console from your Windows PC.

1.
Turn on your PS4 console or put it into rest mode.
2.
Use a USB cable to connect your controller to your Windows PC.
You can also use a DUALSHOCK®4 USB wireless adaptor.
3.
Launch [PS Remote Play] on your Windows PC, and then select [Sign In to PSN].
4.
Sign in with the same account that you use for your PS4 console.
When you select [Settings], you can configure video quality settings for Remote Play such as resolution and frame rate.
5.
Select [PS4].
The app searches for the PS4 console that you set up in Set up your PS4 console, and then connects. After it connects, the screen of your PS4 console displays on your Windows PC and you can start using Remote Play.
From the second time onwards, you’ll be able to select the console that you connected to previously.
  • Before trying to connect remotely from outside your home, check that your device connects properly while you are near your PS4 console.
  • If the app can’t find the device that you’d like to connect, or if you can’t use Remote Play, see “When Remote Play is not available”.

Remote Play controls

Besides using your controller, you can also control your PS4 console with the control panel.
During Remote Play, if you move the mouse cursor of your Windows PC over the screen that you’re using for Remote Play, the control panel displays:

  • SHARE button
    Perform the same functions as the controller’s SHARE button.
  • PS button
    Display the home screen of your PS4 console.
  • OPTIONS button
    Perform the same functions as the controller’s OPTIONS button.

  • Microphone status
    Select [Mic on] / [Mic off] to turn the microphone on or off.

    Mic on
    Mic off
    Mic not connected
  • Battery level
    You can check your controller’s battery level.

  • Screen size
    You can change the screen size during Remote Play.

    Enter full screen
    Exit full screen

Quit Remote Play

1.
Click the at the top right corner of the screen you’re using for Remote Play.
You’ll see a message that says “This Remote Play session will be disconnected”.
To quit Remote Play while your PS4 console is in rest mode, select the checkbox for [Put the connected console in rest mode].
2.
Select [OK].
Remote Play quits and the screen returns to its original state before your Windows PC was connected to your PS4 console.

To uninstall [PS Remote Play], go to your Windows PC settings and select [Apps] > [Apps & features], and then delete [PS Remote Play]. Folder and command names might vary depending on your OS version.

Get remote support for your computers and mobile devices — whenever you need it.

TeamViewer QuickSupport was designed for exactly that: quick support.

Once you set up QuickSupport on your computer or mobile device, you can receive tech support at a moment’s notice. QuickSupport enables a support technician to remotely access, remotely control, and remotely view your computer or mobile device for fast troubleshooting.

*TeamViewer strongly recommends only accepting connection requests from people you know and trust.

Remote Play Doesn't Support Dualshock 4

Privacy Policy

Ps4 Remote Play Support

For Computers: the TeamViewer QuickSupport Application

Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.

Steps

  1. Work with your trusted help desk provider to obtain your personal QuickSupport link
  2. On your computer’s desktop, open the QuickSupport app
  3. Your help desk provider will request a remote connection
  4. When you accept the connection, the remote session will begin

Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.

Remote Play Supported Games

Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the TeamViewer Mobile Device AddOn.

See subscription plans.

For Mobile Devices: the TeamViewer QuickSupport app for Android and iOS devices

Similarly, the TeamViewer QuickSupport mobile app allows you to quickly receive remote support on your smartphone or tablet. Once you have the QuickSupport mobile app installed, you simply provide your unique ID to your help desk provider. They will then send you a connection request, which you must accept for the support session to begin.

Steps

  1. Download the free TeamViewer QuickSupport app from Google Play or Apple Store
  2. Open the QuickSupport app and locate your ID number
  3. Provide that number to your help desk provider
  4. Your help desk provider will request a remote connection
  5. When you accept the connection, the remote session will begin

Please note: TeamViewer QuickSupport doesnot allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer.

Download for Computers

For Computers: the TeamViewer QuickSupport Application

Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.

Remote play support

Steps

  1. Work with your trusted help desk provider to obtain your personal QuickSupport link
  2. On your computer’s desktop, open the QuickSupport app
  3. Your help desk provider will request a remote connection
  4. When you accept the connection, the remote session will begin

Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.

Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the TeamViewer Mobile Device AddOn.

See subscription plans.

Download for Mobile Devices

Remote Play Support

For Mobile Devices: the TeamViewer QuickSupport app for Android and iOS devices

Similarly, the TeamViewer QuickSupport mobile app allows you to quickly receive remote support on your smartphone or tablet. Once you have the QuickSupport mobile app installed, you simply provide your unique ID to your help desk provider. They will then send you a connection request, which you must accept for the support session to begin.

Remote Play Support

Steps

  1. Download the free TeamViewer QuickSupport app from Google Play or Apple Store
  2. Open the QuickSupport app and locate your ID number
  3. Provide that number to your help desk provider
  4. Your help desk provider will request a remote connection
  5. When you accept the connection, the remote session will begin

Remote.com Support

Please note: TeamViewer QuickSupport doesnot allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer.

Download TeamViewer Apps for Your Operating System

Privacy Policy



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